AT THE SALON (Alice Townes The Salon LTD.)

Last updated: 02/01/2026

At AT THE SALON (Alice Townes The Salon LTD.), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our salon, use our website, or book an appointment with us.

Business Name: AT THE SALON (Alice Townes The Salon LTD.)
Address: AT The Salon, Lewes Rd, Lindfield, Haywards Heath RH16 2LG
Email: info@alicetownesthesalon.com
Phone: 01444 617156

We are the “data controller” responsible for your personal information under the UK General Data Protection Regulation (UK GDPR).

We may collect the following personal information:

• Name
   
• Phone number
   
• Email address
   
• Appointment and booking details
   
• Payment information (processed securely via Stripe, provided by Phorest)
   
• Service history and preferences (e.g., hair colour records or product preferences)
   
• Any information you choose to share with us regarding allergies or sensitivities
   
• Website usage data (cookies and analytics)
   
• CCTV footage (if applicable, for security purposes)
   

We use your information to:

• Manage appointments and bookings through Phorest
   
• Provide salon services and customer care
   
• Contact you about your booking (reminders, changes, cancellations)
   
• Process payments securely via Stripe
   
• Maintain service records to ensure the best results
   
• Improve our website, services, and customer experience
   
• Send marketing communications (only if you have opted in)
   
• Comply with legal or regulatory obligations
   

Under UK GDPR, we process personal data based on:

• Contractual necessity – to provide services you book with us
   
• Legitimate interests – to operate and improve our salon business
   
• Consent – for marketing communications or optional information
   
• Legal obligation – for accounting, tax, or regulatory compliance
   

We will only send promotional emails, offers, or updates if you have given your consent.

You may opt out at any time by:

• Clicking “unsubscribe” in our emails
   
• Contacting us at info@alicetownesthesalon.com
   

We do not sell or rent your personal data.

We may share your information with trusted service providers such as:

• Phorest (booking system provider)
   
• Stripe (payment processor)
   
• Email marketing platforms (only if subscribed)
   
• Professional advisers (accountants or legal authorities when required)
   

All third parties are required to handle your data securely and lawfully.

We take appropriate measures to keep your personal information secure, including:

• Secure booking and payment systems
   
• Restricted staff access to sensitive information
   
• Use of trusted third-party providers
   
• Regular monitoring of our processes
   

We retain your data only for as long as necessary to provide services and meet legal requirements.

You have the right to:

• Request access to your personal data
   
• Request correction of inaccurate data
   
• Request deletion of your information
   
• Object to or restrict how we process your data
   
• Withdraw consent at any time
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

ICO website: https://www.ico.org.uk

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You can manage cookie settings through your browser at any time.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

AT THE SALON (Alice Townes The Salon LTD.)
Address: AT The Salon, Lewes Rd, Lindfield, Haywards Heath RH16 2LG
Email: info@alicetownesthesalon.com
Phone: 01444 617156

For your safety, a patch test is required a maximum of 48 hours before any colour service.

This is essential to check for possible allergic reactions and ensures all colour treatments are carried out safely. Appointments for colour services cannot go ahead without a completed patch test within this timeframe.

To arrange your patch test, please contact us on 01444 617156.

We understand that plans can change, and we kindly ask that you provide sufficient notice if you need to cancel or reschedule your appointment.

• Cancellations are accepted up to 48 hours before the scheduled service.
   
• If you cancel within 48 hours of your appointment, a charge of 50% of the scheduled cost will apply.
   
• We take a booking fee, which is non-refundable if the appointment is cancelled within 48 hours of your appointment.
   

These policies help us manage our schedule and ensure availability for all clients.